All of our packages come with a 100% refund guarantee, but the following packages are special offers. If you need any adjustments or are unhappy with the digital product after selecting STARTUP, INSTANT ELITE, or Premium, please get in touch with our customer care team within 14 days, send us a direct message in our live chat feature, or send us an email. You are not eligible for a refund or a chargeback after the allotted time period has gone.
- Email: info@pentagondigitals.com
The refund policy of Pentagon Digitals will be null and void if:
- You have selected a unique or unusual package.
- Any service’s initial design concept has been accepted.
- The Logo is now complete.
- The website has been created, tested, and launched.
- You asked for adjustments.
- The decision to cancel was taken for non-project-related reasons.
- For well than two weeks, no one has spoken with the company.
- Policies of the company have been broken.
- For the same job, a different business or designer has been contacted.
- The necessary details are missing from the creative brief.
- A total redesign has been requested.
- if the cost is for hosting and a domain.
- The request for reimbursement’ time period for this claim has passed.
- The company is altering its name or operations.
- Under no circumstances will there be a refund for “change of mind,” “disagreement with partner,” or other factors unrelated to the service.
- After speaking with their project manager, a client who has accepted many rounds of changes (for any service) may be eligible to receive 50% of their money back.
- The management of Pentagon Digitals Management will have the final say on whether to approve the refund.
- If a customer purchases a service bundle and is unhappy with one particular service, just that service will be eligible for a refund, “not” the others.
- Order cancellations before the start of a project that are made for any reason other than the design service itself will incur a 33% cancellation administrative fee.
